Frequently Asked Questions
The most common questions about our WordPress management service — how we work, what we include, and what you should expect.
If you don’t find what you need here, request a free assessment and we’ll answer your questions directly.
What Remediation Is & Why It Matters
What does WordPress management actually include?
Ongoing responsibility for keeping your website secure, stable, updated, backed up, and functioning properly over time. Depending on your plan, this includes plugin and theme updates, staging-tested deployment, daily backups, security monitoring, uptime checks, performance optimization, monthly reporting, and support. The exact depth depends on the plan.
Which plan should I choose?
A simple guide:
- Essentials — smaller websites that need core protection
- Professional — businesses that want proper management and stronger stability
- Business — websites that need performance, speed, and stronger support
- Premium — higher-risk, sensitive, or commercially critical sites
- Government — public sector and compliance-aware environments
If you’re unsure, start with a free assessment. We’ll review the site and recommend the right path.
How quickly can you start?
If your site meets our management baseline, onboarding can begin within a few days. If remediation is needed first, that work is scoped separately and scheduled based on availability and scope.
What happens during onboarding?
We assess the site, verify access, set up backups, implement security hardening, establish monitoring, review plugin status, document premium licences, and prepare the site for ongoing management. Onboarding typically takes 5-10 business days depending on the plan and site complexity.
Can you take over from another maintenance provider?
Yes, provided the site meets our management baseline or we remediate it first. We’ll assess the current state, identify any issues left by the previous provider, and get the site into proper working order before ongoing management begins.
Where are you based?
Singapore. We serve clients internationally, including the US, UK, Australia, and Asia-Pacific. Because our support model uses documented channels like email and chat, geography is rarely a limitation.
Do you only work with WordPress?
Yes. That focus is intentional. It allows us to build stronger systems, better processes, and deeper expertise rather than spreading ourselves thin across multiple platforms.
Plans & Pricing
Are your prices in USD?
Yes. We use USD as the standard pricing currency because we serve clients internationally. If you require invoicing in another currency, ask and we’ll tell you what’s possible.
Are there lock-in contracts?
No. Monthly plans are month-to-month. You can upgrade, downgrade, or cancel anytime unless otherwise agreed in a custom arrangement.
Do you offer annual billing?
Yes. Annual billing is available on selected plans or by request.
Can I switch plans later?
Yes. If your needs change, you can move between plans. We’ll tell you if we think a different plan is more appropriate for your site.
Site Readiness & Remediation
What do you mean by "management baseline"?
Before ongoing management begins, your site needs to be in a condition where management can actually be effective. That usually means reasonably current WordPress core, supported PHP version, no active malware, no pirated software, no major unresolved technical debt, and valid access to premium updates where needed. If the site doesn’t meet that baseline, it may need remediation first.
What if my site is outdated or broken?
We assess how serious the issue is. Sometimes it’s minor and can be handled during onboarding. Sometimes it requires a fixed-price remediation project before management begins. We’ll tell you clearly which it is.
Why can't you just fix everything inside the monthly plan?
Because management and remediation are different types of work. A management plan maintains a healthy site over time. A remediation project repairs a site with significant technical debt or structural issues. Trying to bundle heavy remediation into a monthly plan creates the wrong incentives and weakens service quality. We prefer to be honest and separate the two.
What if I can't afford remediation right now?
We may be able to offer a reduced-scope remediation focused on critical issues first, a phased approach, or a recommendation to delay onboarding until the site is ready. The right answer depends on the condition of the site.
How We Work
How do you handle updates?
Updates are reviewed and applied on a controlled weekly schedule. On plans that include staging (Professional and above), updates are tested in staging first. Critical security patches are handled faster when needed. We do not rely on blind auto-updates.
What support channels do you use?
Email, live chat, and WhatsApp where appropriate. This keeps communication documented, trackable, and easier to manage properly. We do not offer phone support because most website management issues are handled better through written communication.
What are your response times?
Response times depend on the plan:
- Essentials: 72 hours
- Professional: 48 hours
- Business: 24 hours
- Premium: 12 hours
- Government: 6 hours
What counts as a content update?
Text changes, image swaps, layout adjustments within existing pages, publishing blog posts, form updates, and routine content edits. Content updates do not include new page builds, redesign work, custom development, or new functionality.
What if my site goes down?
We monitor uptime continuously. If your site becomes unreachable, we’re alerted immediately and begin investigating. We coordinate with your hosting provider where needed and document what happened. Premium and Government plans include stronger incident handling and formal reporting.
Security & Backups
How often do you back up sites?
Daily. Backups are automated, encrypted, and stored independently of your hosting provider. Backup depth, retention, and restore targets vary by plan.
If my hosting provider already has backups, why do I need yours?
Because host backups are not the same as an independent recovery strategy. If your host is the source of the problem — server failure, account issue, or compromised environment — relying only on host backups is risky.
What happens if my site gets hacked?
We investigate the issue, contain the threat, clean the site, identify the likely cause, restore if needed, and harden to reduce recurrence. Premium and Government plans include stronger incident handling and more formal reporting.
Can you guarantee my site will never be hacked?
No honest provider can guarantee that. What we can do is reduce risk significantly, monitor continuously, and respond quickly and intelligently if something goes wrong.
Premium Licences
Who is responsible for premium theme and plugin licences?
You are. If your website uses paid themes or plugins, ownership of those licences remains with you or your organization. We manage the update process, but the licences themselves are your responsibility.
What happens if a premium licence expires?
We’ll notify you and flag it in your monthly report. If a licence expires, that software may stop receiving updates — including security patches. That creates risk over time.
Do you work with pirated or nulled themes/plugins?
No. If a site is using pirated or nulled software, that must be replaced before management can begin properly. This is both a security issue and a standards issue.
Agencies & White-Label
Do you offer white-label management for agencies?
Yes. We provide white-label WordPress management for agencies that want to keep the client relationship while outsourcing the WordPress operations layer. See agencies for details.
Will my clients know you exist?
Not unless you want them to. Our white-label model is designed to operate behind the scenes.
Still Have Questions?
The easiest next step is a free assessment. We’ll review your site, tell you where it stands, and recommend the right path — clearly and honestly.