Terms of Service

Last Updated: [Date]

Introduction

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”, “you”, “your”) and Moosk (“Moosk”, “we”, “us”, “our”), a division of Apricus Digital LLP (UEN: T12LL0507B), registered in Singapore.

By purchasing, accessing, or using our WordPress management services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Service Level Agreement.

If you do not agree to these Terms, you may not use our services.

1. Services Provided

1.1 Service Overview

Moosk provides professional WordPress website management services including but not limited to:

WordPress core, theme, and plugin updates
Security monitoring and hardening
Daily automated backups
Uptime monitoring
Performance optimization (plan-dependent)
Malware scanning and removal (plan-dependent)
Content edits (plan-dependent)
Monthly reporting

1.2 Service Scope

Your specific service entitlements are defined by:

The plan you selected at moosk.co/wordpress-management-plans-pricing/
The effective pricing and features at the time of purchase
Any custom agreements documented in writing

1.3 Service Commencement

Services begin when both of the following conditions are met:

We receive the required website access credentials
Your first payment is confirmed

1.4 Plan Changes & Pricing Updates

We reserve the right to modify plan features and pricing
Existing clients will receive 30 days’ written notice before any material changes
Pricing increases do not apply to active annual subscriptions until renewal
You may cancel before changes take effect if you disagree with modifications

2. Baseline Requirements & Site Eligibility

2.1 Management Baseline Standard

Our management services are designed for WordPress websites that meet our published baseline standards, which typically include:

WordPress version within 2 major releases of current
No critical security vulnerabilities present
Working backup capability
Accessible admin panel
Properly licensed premium themes/plugins (no nulled/pirated software)
Hosting environment meeting minimum PHP and database requirements

2.2 Pre-Management Assessment

Before your management plan begins:

We conduct a technical assessment of your website
If your site does not meet our baseline, we provide a remediation quote
Remediation is billed as a one-time fixed-price project
Management billing begins only after remediation is complete

2.3 Right to Decline Service

We reserve the right to decline management of a website that:

Does not meet our baseline standards, and
The client declines necessary remediation work

This protects both parties from service delivery issues.

3. Hosting Environment Limitations

3.1 Hosting Dependencies

Website performance depends heavily on hosting quality. If your hosting environment:

Uses outdated PHP/MySQL versions
Has insufficient server resources
Imposes restrictive rate limits or file size caps
Lacks necessary server modules or configurations

This will be documented in your onboarding report and ongoing monthly reports.

3.2 Adjusted Commitments

Performance-related SLA commitments may be adjusted to reflect hosting limitations outside our control. We may recommend:

Hosting configuration changes
Server upgrades
Migration to a more suitable hosting provider

We can facilitate hosting migrations as a separate paid service.

4. Client Responsibilities

4.1 Access Credentials (Required)

You must provide the following minimum access:

Essential:

WordPress Administrator account (dedicated admin account preferred)

Recommended for optimal service delivery:

SFTP/SSH access
Hosting control panel (cPanel, Plesk, etc.)
DNS management access (where relevant)

4.2 Website Ownership & Authority

You confirm that you:

Own or have legal authority to manage the website
Hold a valid hosting account
Own or control the domain registration
Have authority to engage us for website management

4.3 Content Responsibility

You are solely responsible for:

All content published on your website
Ensuring content is lawful and does not infringe third-party rights
Compliance with applicable laws (copyright, data protection, consumer protection, etc.)
Any user-generated content or e-commerce transactions

4.4 Communication & Notification

You agree to promptly inform us of:

Changes to hosting environment or server configuration
Domain or DNS changes
Revoked or changed credentials
Third-party integrations added or modified
Security incidents or suspicious activity

4.5 Premium Theme & Plugin Licenses

Your License Obligations:

You are responsible for:

Maintaining valid, active licenses for all premium (paid) themes and plugins
Providing license keys or marketplace credentials required for updates
Renewing expired licenses promptly when notified by us
Ensuring all software on your website is properly licensed

Our Policy on Unlicensed Software:

We do not manage websites using pirated, nulled, or unlicensed premium software
If we cannot update premium software due to expired or missing licenses, we will:
1. Notify you immediately
2. Document it as a known security risk in your monthly report
3. Suspend update commitments for that specific software until valid access is restored

4.6 License Cost Responsibility

Unless explicitly agreed in writing as part of a custom project:

Moosk does not purchase premium licenses on your behalf
All license costs are your responsibility
We can advise on license requirements but do not handle procurement

5. Service Level Agreements(SLA)

5.1 SLA Overview

Detailed service commitments are outlined in our Service Level Agreement, including:

Response time guarantees by plan
Update management schedules
Uptime monitoring frequency
Backup standards and restore targets
Security monitoring commitments

5.2 Response Time vs Resolution Time

Response SLA = Time until our first acknowledgment of your request
Resolution Time = Time to fully resolve the issue (depends on complexity)

Response times are guaranteed. Resolution times are best-effort.

5.3 Emergency Prioritization

Emergency situations are prioritized by:

Severity (site down > malware > minor issue)
Plan level (Premium/Government > Business > Professional > Essentials)
Business impact

5.4 SLA Exclusions

SLAs do not apply to issues caused by:

Hosting provider downtime or failures
Client-initiated changes without prior notice
DNS propagation delays
Force majeure events (natural disasters, wars, pandemics, etc.)
Expired/invalid premium software licenses
Third-party service outages beyond our control

6. Updates & Website Changes

6.1 Update Management

We perform regular updates for:

WordPress core
Installed plugins
Active theme(s)

Updates are typically applied weekly, with critical security patches prioritized.

6.2 Staging Environment (Plan-Dependent)

For plans that include staging:

Updates applied to staging first
Key pages visually checked
Functionality tested
Updates deployed to production after verification

For Essentials plan (no staging):

Updates applied directly to live site
Post-update verification performed
Rollback from backup if needed

6.3 Update Risks & Disclaimers

While we take every reasonable precaution:

Updates may occasionally cause conflicts due to:

Third-party plugin bugs
Theme incompatibilities
Custom code conflicts
Hosting environment issues

We are not liable for defects introduced by third-party developers, but we will work diligently to resolve issues.

6.4 Premium Software Updates

Premium theme/plugin updates require valid licenses:

If a license is expired, we cannot obtain updates
We will notify you immediately
Responsibility to renew licenses rests with you
Update commitments are suspended until valid access is restored

6.5 Content Edits

Content editing services are subject to:

Plan	Monthly Edit Allowance
Essentials	1 edit
Professional	15 minutes
Business	30 minutes
Premium	60 minutes
Government	As agreed

What counts as “one content edit”:

Text replacement on existing page
Image swap
Contact information update
Publishing a blog post (content provided by you)
Form field adjustment

What does NOT count as a content edit:

Complex layout changes
New page creation with design
E-commerce product setup
Custom functionality development

Unused edits do not roll over to the next month.

6.6 Out-of-Scope Requests

Requests exceeding normal content edit scope may be:

Quoted separately as a mini-project
Referred to Apricus Digital for development work
Declined if outside our service capability

7. Backups & Data Protection

7.1 Backup Service

We perform automated daily backups including:

WordPress files (themes, plugins, uploads, core)
MySQL database
Configuration files (where applicable)

7.2 Backup Storage & Encryption

Stored offsite (separate from your hosting)
Encrypted in transit and at rest (where applicable)
Retention periods vary by plan (see SLA)

7.3 Backup Monitoring

We actively monitor backup success
Failures are investigated and corrected
You are notified of persistent backup issues

7.4 Backup Limitations

While we maintain robust backup procedures:

We cannot guarantee 100% backup success in all cases
Factors beyond our control may affect backups:
- Hosting provider restrictions
- Extremely large databases or file counts
- Server resource limitations
- Hosting account suspensions

7.5 Restoration Services

Restore targets by plan:

Plan	Target Restore Time
Essentials	Within 24 hours
Professional/Business	Within 12 hours
Premium	Within 6 hours
Government	Within 4 hours

These are best-effort targets and may vary based on:

Site size and complexity
Hosting environment responsiveness
Backup file integrity
Nature of the issue requiring restoration

8. Security Services

8.1 Security Measures Implemented

All plans include:

Firewall configuration and hardening
Malware scanning
Login protection and brute-force prevention
Security headers (where supported)
Security alerts and notifications

Premium/Government plans additionally include:

File integrity monitoring
Advanced CVE (vulnerability) tracking
Security incident response reporting
Priority security incident handling

8.2 Security Disclaimer

Important: No security service can guarantee 100% protection.

We do not warrant that your website will be immune to:

Hacking attempts
Malware infections
Zero-day vulnerabilities
Advanced persistent threats

Our commitment is to:

Reduce risk substantially
Monitor continuously
Respond quickly to incidents
Follow security best practices

8.3 Incident Response

In the event of a security incident:

We take immediate containment action
Assess the extent of compromise
Remediate according to your plan’s scope
Provide incident summary and recommendations

8.4 Security Incident Liability Exclusions

We are not liable for security incidents resulting from:

Compromised credentials not under our control
Hosting environment vulnerabilities
Changes made by third parties
Zero-day exploits with no available patch
Pirated or nulled themes/plugins
Unpatched premium software due to expired licenses
Social engineering attacks targeting your organization

9. Billing, Payment & Pricing

9.1 Billing Frequency

Plans are billed:

Monthly: Recurring charge each month
Annually: Recurring charge each year (with discount)

9.2 Automatic Renewal

All plans auto-renew unless cancelled:

Monthly plans renew each month
Annual plans renew each year

You will receive renewal reminders before billing.

9.3 Payment Terms

Payment is due on the billing date
Payment methods: Credit/debit card, PayPal, bank transfer (by arrangement)
All prices in USD unless otherwise agreed

9.4 Taxes

Prices exclude applicable taxes unless stated otherwise
You are responsible for any local taxes, VAT, GST, or duties
We will add Singapore GST where applicable

9.5 Failed Payments

If payment fails:

You receive an immediate notification
Automatic retry after 3 days
Final reminder after 5 days
Service suspension if unresolved after 7 days

9.6 Price Adjustments

We may adjust pricing with 30 days’ written notice
Existing annual subscriptions honored until renewal
You may cancel before changes take effect

10. Refunds & Satisfaction Guarantee

10.1 30-Day Money-Back Guarantee

All new management plans include a 30-day satisfaction guarantee:

If unsatisfied within the first 30 days, request a full refund
No questions asked
Applies to first-time clients only

10.2 Refunds After 30 Days

Monthly plans:

May be cancelled anytime
Fees for current billing period are non-refundable
No further charges after cancellation

Annual plans:

Refunds after 30 days are at our discretion
May be prorated based on unused months
Subject to review on a case-by-case basis

10.3 One-Time Service Refunds

The following one-time services are non-refundable once work begins:

WordPress audits
Site remediation projects
Speed optimization
Malware removal / hack recovery
Migration services
Custom development work

11. Cancellation & Termination

11.1 How to Cancel

To cancel your service:

Email: support@moosk.co
Subject: “Service Cancellation Request”
Include: Your website URL and account email

11.2 What Happens Upon Cancellation

When you cancel, we will:

Complete any pending in-scope work for the current billing period
Provide a handoff summary (if applicable)
Delete all stored credentials within 7 business days
Confirm credential deletion in writing
Remove our management access
Delete backup data per retention policy (typically within 30 days)

Your website remains otherwise unchanged and fully under your control.

11.3 Termination by Moosk

We reserve the right to immediately terminate services if:

Payment remains unresolved after repeated good-faith attempts
Your website contains illegal content
Required access is revoked without providing alternatives
You materially breach these Terms
Pirated/nulled software is identified and you refuse to replace it
Your website is used for fraudulent, malicious, or abusive purposes

In such cases, no refund will be provided for the current billing period.

12. Data Handling & Credential Security

12.1 Credential Storage

All credentials are stored in:

Industry-standard encrypted password management systems (e.g., 1Password, LastPass Business)
Access restricted by role-based permissions
Two-factor authentication required for access

12.2 Access Control

Only team members directly assigned to your website have access
Credentials are never shared via email or unencrypted channels
Access is logged and auditable

12.3 Best Practice Recommendation

We strongly recommend you create:

A dedicated WordPress admin account for our team
Separate from your personal admin account
Easily revocable if needed

12.4 Third-Party Sharing

We do not share credentials with third parties without your explicit written consent, except where necessary for service delivery (e.g., contacting hosting support on your behalf).

12.5 Credential Deletion

Upon service termination:

All credentials are permanently deleted within 7 business days
Deletion is confirmed to you in writing
You are advised to change credentials independently as best practice

13. Limitation of Liability

13.1 Maximum Liability Cap

Our total liability for any and all claims arising from our services shall not exceed the total fees you paid to us in the 3 months immediately preceding the claim.

13.2 Exclusions from Liability

We are NOT LIABLE for:

Indirect Damages:
- Loss of revenue, profits, or business opportunities
- Loss of data not recoverable from backups
- Loss of goodwill or reputation
- Consequential, incidental, or punitive damages
Third-Party Failures:
- Issues caused by your hosting provider
- Downtime or failures of third-party plugins/themes
- DNS provider or domain registrar issues
- Payment processor outages
Outside Our Control:
- Downtime beyond our reasonable control
- Force majeure events
- Vulnerabilities in premium software we cannot update (due to expired licenses)
- Actions taken by parties other than Moosk

13.3 Service Basis

Services are provided on a “reasonable efforts” basis. While we strive for excellence, we cannot guarantee perfection in all circumstances.

13.4 Essential Service Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

The services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Intellectual Property

14.1 Your Ownership

You retain full ownership of:

Your website and all content
Your brand, logos, and trademarks
All associated intellectual property

14.2 Our Non-Claim

Moosk claims no ownership over:

Your website
Your content
Your intellectual property

14.3 Third-Party Tools & Licenses

Tools and plugins installed as part of our service remain licensed under their respective terms
Premium themes and plugins require you to maintain valid licenses
Open-source software is governed by its respective licenses (GPL, MIT, etc.)

14.4 Service Documentation

We retain ownership of:

Our service processes and methodologies
Audit templates and report formats
Proprietary tools developed by Moosk

15. Confidentiality

15.1 Mutual Confidentiality

Both parties agree to:

Keep confidential any sensitive or proprietary information
Not disclose such information to third parties without consent
Use confidential information solely for the purposes of the service relationship

15.2 Confidential Materials

The following are considered confidential:

Audit reports and security assessments
Monthly management reports
Credentials and access information
Pricing and contract terms (unless publicly published)
Business strategies and proprietary processes

15.3 Public References

We may reference you as a client (name, logo, website URL) in:

Our client portfolio
Case studies
Marketing materials

Only with your prior written approval. If you prefer to remain anonymous, we will honor that request.

16. White-Label Partnerships

16.1 White-Label Service Terms

White-label partnerships are governed by:

These standard Terms of Service
A specific White-Label Partner Agreement
Minimum commitment: 3 managed websites

16.2 Invisibility Commitment

For white-label partners, we agree to:

Remain invisible to your end clients
Use your branding in all client-facing communications (where provided)
Never contact end clients directly without your explicit permission
Route all communication through your agency

16.3 Partner Responsibilities

White-label partners are responsible for:

Managing end client relationships
Handling end client billing
Ensuring end clients maintain valid premium software licenses
Communicating Moosk recommendations to end clients

17. Indemnification

17.1 Your Indemnification of Us

You agree to indemnify, defend, and hold harmless Moosk, Apricus Digital, and our officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

Your website content
Your breach of these Terms
Your violation of any third-party rights
Use of pirated or unlicensed software
Illegal or prohibited activities conducted through your website

17.2 Our Indemnification of You

We agree to indemnify you against claims arising directly from:

Our gross negligence or willful misconduct
Our breach of confidentiality obligations
Our violation of applicable data protection laws

18. Dispute Resolution

18.1 Good-Faith Negotiation

Before initiating formal legal proceedings, both parties agree to:

Notify the other party in writing of the dispute
Engage in good-faith negotiation for at least 30 days
Attempt to resolve the dispute amicably

18.2 Mediation (Optional)

If negotiation fails, parties may agree to:

Voluntary mediation
Conducted in Singapore
Costs shared equally

18.3 Arbitration or Litigation

If informal resolution fails:

Disputes may be resolved through arbitration (by mutual agreement)
Or through formal litigation in Singapore courts

19. Governing Law & Jurisdiction

19.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to conflict of law principles.

19.2 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

19.3 International Clients

By engaging our services, international clients consent to Singapore law and jurisdiction for dispute resolution.

20. Modifications to These Terms

20.1 Right to Update

We reserve the right to modify these Terms at any time to reflect:

Changes in our services
Legal or regulatory requirements
Industry best practices

20.2 Notice Period

Material changes will be communicated 30 days in advance via:

Email to your registered account email
Notice on our website

20.3 Acceptance of Changes

Continued use of our services after changes take effect constitutes acceptance of the modified Terms.

20.4 Right to Cancel

If you disagree with material changes, you may cancel your service before the changes take effect, and no further charges will apply.

21. General Provisions

21.1 Entire Agreement

These Terms, together with our Privacy Policy and SLA, constitute the entire agreement between you and Moosk and supersede all prior agreements or understandings.

21.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

21.3 Waiver

Failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

21.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations to a successor entity with notice to you.

21.5 Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including:

Natural disasters
War, terrorism, or civil unrest
Pandemics or public health emergencies
Government actions or regulations
Internet or telecommunications failures

21.6 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Moosk.

22. Contact Information

For questions, concerns, or notices regarding these Terms:

Email: hello@moosk.co
Website: https://moosk.co
Legal Entity: Moosk, a division of Apricus Digital LLP
UEN: T12LL0507B
Registered in: Singapore

Document Information
Last Updated: 01 May 2026
Version: 2.0
Effective Date: 01 May 2026

By using Moosk services, you acknowledge that you have read, understood, and agree to these Terms of Service.